An administrator can add a set of unavailable statuses that agents can select to indicate the reason they are unavailable to take a chat.
Administrator settings
A user with administrator permissions can add to a list of Custom Agent Statuses that can be selected when the agent is changed to "Unavailable".
Agent settings
Each agent can select a preset status or enter a one-time custom reason for unavailable.
Manager’s dashboard visibility
The unavailable status is displayed on the Manager’s dashboard, in the Online Agents widget