Live Chat

Setting Up Notifications to Receive Chats  

To avoid missing incoming chats, you need to set up system-level or browser-based notifications depending on how you're using Velaro. Follow the steps below to configure notifications for both the Velaro Web App and the Velaro Desktop App. 

  

Use the Velaro Desktop App (Recommended) 

The Velaro Desktop App is the most reliable way to receive notifications. It doesn’t rely on browser settings and stays active even when minimized or running in the background. 

Download the App 

 

Option to download the desktop app on the profile menu. 

For IT Administrators 

If your team needs to install the desktop app across multiple computers, contact support@velaro.com for deployment instructions. 

 

 

Configure Notification Settings in Windows (for Desktop App) 

These steps apply to Windows 11. 

Enable Velaro Notifications 

  1. Open Start > Settings > System > Notifications 
  2. Click Velaro in the list: 
  • Turn on Show notification banners 
  • Turn on Play a sound when a notification arrives 
  • Under Priority of notifications in notification center, select Top 

 

Turn Off Focus Settings That Block Notifications 

  1. In Settings > System > Focus, turn Focus Off 
  2. If you use Priority only, click Customize priority list and confirm that Velaro is included 

You can also turn Focus on or off quickly using the system tray (Win + A). 

 

How to Adjust Your Browser Settings If You Use Velaro Web App 

If you're using the Velaro Web App in a browser, you can reduce the risk of missed notifications by updating your browser settings as follows: 

 

* Important: Browser Tabs May Be Paused 

Recent updates in Chrome, Firefox, and Edge include memory-saving features that pause inactive tabs. When the Velaro Web App is not active or is minimized, you may miss chat notifications unless you change these settings. 

 

Google Chrome 

Chrome’s Memory Saver may pause background tabs. To keep Velaro active: 

  1. Open Chrome and go to: chrome://settings/performance 
  2. Under the “General” section, find “Always keep these sites active” 
  3. Add app.velaro.com to the list 

  

Reference: Chrome Memory Saver – Google Support 

  

Mozilla Firefox 

Firefox may unload background tabs when system memory is low. 

  1. In the Firefox address bar, enter: about:config 
  2. Accept the warning prompt 
  3. Search for: browser.tabs.unloadOnLowMemory 
  4. Set the value to false 

  

Reference: Firefox Tab Unloading – Mozilla Support 

 

Microsoft Edge 

Edge may pause background tabs to save system resources. To keep the Velaro Web App active: 

  1. Open Edge and go to: Settings > System and performance > Performance 
  2. Under ‘Never put these sites to sleep’, click ‘Add Site’, then add app.velaro.com 
  3. Then go to: Settings > Profiles > Manage cookies , click ‘Allowed to save cookies’. 
  4. Make sure app.velaro.com is added to the Allow list 

 

Reference: Manage website notifications in Microsoft Edge 

Safari (macOS) 

Safari requires you to allow site notifications both in the browser and in macOS system settings: 

  1. In Safari: go to Safari > Settings > Websites > Notifications 
  2. Find app.velaro.com and set it to Allow 
  3. In macOS: go to Apple menu > System Settings > Notifications, select Safari, and enable alerts as banners or alerts 

Reference: Safari website notifications settings – Apple Support 

 

Following these steps will help make sure you receive chat notifications using the Velaro Web App or the Velaro Desktop App. If notifications still don’t appear after updating your settings, contact your system administrator or reach out to Velaro Support for assistance. 

Was this article helpful?