Click the user's profile avatar to display the profile menu.
|Profile: Click Name||Click user name to display the user's profile settings controls. See Profile Menu.|
|Switch to unavailable||Toggles the user's availability to take chats. See Agent Availability.|
|Download the desktop application|
Downloads the Windows desktop application. Also found here: https://desktop.velaro.com
The desktop application is only for Windows machines.
|Release notes||Returns a screen that displays the latest Velaro software release notes.|
|Chat with support||Opens a new chat window to chat with Velaro support.|
|Submit Diagnostic Logs|
Performs a system diagnosis, then displays a screen that allows a user to enter the issue being experienced. When the issue is submitted, the system diagnosis report and the issue description will be used to create a new support desk ticket and a confirmation email will be sent to the user's login email address. See Submit diagnostic log.
Be sure to submit a Help ticket when the issue is occurring, or immediately afterward, so the relevant console errors can be captured.
|Logout||Log out of Velaro.|
|Gear Icon||Admin/Managers view only. Use to access Account Settings Overview|