Click the user's profile avatar to display the profile menu.
| Option | Description |
|---|---|
| Profile: Click Name | Click user name to display the user's profile settings controls. See Profile Menu. |
| Switch to unavailable | Toggles the user's availability to take chats. See Agent Availability. |
| Download the desktop application | Downloads the Windows and Mac OS desktop application. Also found here: https://app.velaro.com/Downloads |
| Release notes | Returns a screen that displays the latest Velaro software release notes. |
| Chat with support | Opens a new chat window to chat with Velaro support. |
| Submit Diagnostic Logs | Performs a system diagnosis, then displays a screen that allows a user to enter the issue being experienced. When the issue is submitted, the system diagnosis report and the issue description will be used to create a new support desk ticket and a confirmation email will be sent to the user's login email address. See Submit diagnostic log. Be sure to submit a Help ticket when the issue is occurring, or immediately afterward, so the relevant console errors can be captured. |
| Logout | Log out of Velaro. |
| Gear Icon | Admin/Managers view only. Use to access Account Settings Overview |