Managing Agent Tags
Agent tags are used to configure the Agent Performance dashboard. Agent tags are used to configure the Agent Performance dashboard. These tags allow users to categorize and filter performance metrics, making it easier to analyze data specific to different agents or teams. By utilizing agent tags effectively, organizations can gain deeper insights into productivity trends and identify areas for improvement.
See Agent Performance.
| Control | Description |
|---|---|
| Name | The name of the tag. This is name is for your own reference, so you can understand the meaning of the tag. Click on the name field in a black tag to add a new tab. Click on the name of a current tag to edit. |
| Value | The short label for the tag that appears on the Agent Performance dashboard. |
| Actions |
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