The message input controls are found on the Engagement screen.
Opens a control that allows you to invite another available agent to joint your chat.
Opens a dialog box that allow entry of multiple email address. The agent's email is pre-populated by default.
Opens the "Select File" control that allows the agent to select a file from their computer and upload it to share with the visitor.
Sends a message with a URL to the visitor. When the agent enters a url, the message to the visitor is formatted as "Please visit this page: http://www.domain.com".
|6||Copy||Makes a copy of the current transcript to the agent's clipboard, allowing the agent to paste the content.|
Where the agent types the text message.
To insert a canned message:
|9||Expand message input text area||Click and drag to increase and decrease the size of the message input text area. Helpful when composing a lengthy message.|
|10||Visitor typing indicator||When the visitor is typing, the notice "<visitor name> is typing" will display here.|