Message Input

#	Feature	Description
1	Transfer	Agent: Transfer the chat to another agent. Only shows agents that are available. Group: Transfer the chat to another group. Lists all available groups. Tier: Transfers the chat to another tier within the current group. List all 10 tiers.
2	Invite	Opens a control that allows you to invite another available agent to joint your chat.
3	Email	Opens a dialog box that allow entry of multiple email address. The agent's email is pre-populated by default.
4	Upload	Opens the "Select File" control that allows the agent to select a file from their computer and upload it to share with the visitor.
5	URL	Sends a message with a URL to the visitor. When the agent enters a url, the message to the visitor is formatted as "Please visit this page: http://www.domain.com".
6	Copy	Makes a copy of the current transcript to the agent's clipboard, allowing the agent to paste the content.
7	Visible to:	All: Message sent by the agent is can be seen by visitors and all agents in the chat. Agents: Message sent by the agent is not shown to the visitor. It is only visible to the agent and other agents in the chat. Managers: Message sent by the agent is not shown to the visitor. It is only visible to the agent and managers in the chat.
8	Message input	Where the agent types the text message. To insert a canned message: type "#" to display the canned message menu, keep typing the message name to filter the canned message menu to locate the message you want, Click the message you want to insert it into the message input text area. See how to Use Canned Messages for more information.
9	Expand message input text area	Click and drag to increase and decrease the size of the message input text area. Helpful when composing a lengthy message.
10	Visitor typing indicator	When the visitor is typing, the notice "<visitor name> is typing" will display here.

1

Transfer

Agent: Transfer the chat to another agent. Only shows agents that are available.
Group: Transfer the chat to another group. Lists all available groups.
Tier: Transfers the chat to another tier within the current group. List all 10 tiers.

2

Invite

Opens a control that allows you to invite another available agent to joint your chat.

3

Email

Opens a dialog box that allow entry of multiple email address. The agent's email is pre-populated by default.

4

Upload

Opens the "Select File" control that allows the agent to select a file from their computer and upload it to share with the visitor.

5

URL

Sends a message with a URL to the visitor. When the agent enters a url, the message to the visitor is formatted as "Please visit this page: http://www.domain.com".

6

Copy

Makes a copy of the current transcript to the agent's clipboard, allowing the agent to paste the content.

7

Visible to:

All: Message sent by the agent is can be seen by visitors and all agents in the chat.
Agents: Message sent by the agent is not shown to the visitor. It is only visible to the agent and other agents in the chat.
Managers: Message sent by the agent is not shown to the visitor. It is only visible to the agent and managers in the chat.

8

Message input

Where the agent types the text message.

To insert a canned message:

type "#" to display the canned message menu,
keep typing the message name to filter the canned message menu to locate the message you want,
Click the message you want to insert it into the message input text area. See how to Use Canned Messages for more information.

9

Expand message input text area

Click and drag to increase and decrease the size of the message input text area. Helpful when composing a lengthy message.

10

Visitor typing indicator

When the visitor is typing, the notice "<visitor name> is typing" will display here.

Live Chat

Message Input