The Queues are found on the Engagements screen.
| # | Control | Description |
|---|---|---|
| 1 | Mine Tab | Default: lists all chats where the agent is connected in a chat engagement |
| 2 | Pending Tab | Clicking on Pending lists all chats waiting to be connected (with the correct viewing permissions and based on the agent's group membership). |
| 3 | All Tab | Clicking on All lists all chats being handled by all agents (only shown with the correct viewing permissions). |
| 4 | Selected chat button | The "selected" active chat, for which the Chat area and Visitor Information is displayed. Each chat button lists the following information:
|
| 5 | Unread messages indicator | The number of unread messages posted by the visitor in chat(s) not selected as the active chat. |