How to generate Agent's availability report
For when you would like to see when the agents log in, log out, and change their availability status. You can set up a monitoring system that provides real-time updates on their activity. This will help you manage workloads more effectively and ensure that all agents are engaged and available to assist customers. You can run this report to show the activity of one or multiple agents at the same time.
Chart
Filters and settings
The following filters are used in the Agent Availability report. See Report Filters and Settings for details.
- Timeframe
- Filter by
- All Sessions or Agent Summaries
- Group
- Agents
- Download report
- Email report
- Schedule report
Data
| Name | Description |
|---|---|
| Date | Date and timestamp of the availability status change for the user. |
| User | The name of the agent. |
| Action | Login or Availability change action. |
| Availability | Availability status as a result of the action. |