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Visitor Monitoring Overview: Tools to Track, Engage, and Convert

 

Visitor Monitoring in Velaro allows you to track real-time visitor activity on your website where Velaro chat is enabled. You can access it through the main menu or directly at: https://app.velaro.com/#/monitoring

Once the Velaro JavaScript is placed on your site, live visitor data becomes available on any page where chat is active.

 

Main Sections of Visitor Monitoring

Visitor Monitoring consists of the following key sections:

  1. Dashboard – Overview of visitor activity using real-time visual widgets
  2. Visitors - A detailed table of all active visitors
  3. Map – Geographic view of visitors

 

1. Dashboard

The Dashboard provides a quick summary of live and historical visitor data using auto-updating widgets. Visitor monitoring data is loaded live when the visitor monitoring page is loaded. Visitor data is stored until the visitor leaves the page where the Velaro chat is installed.

 

Velaro's view of the Visitors Monitoring Dashboard

 

Dashboard Widgets

The Visitor Monitoring Dashboard is comprised of 12 widgets that present the visitor monitoring data in graphic format.

Visitor Count
Visitor CountDisplays the number of active visitors on pages where Velaro chat is enabled
24 Hour Visitor Timeline
24 Hour Visitor TimelineShows hourly visitor activity over the past 24 hours.
Visits This Month
Visits This MonthTracks total visitors for the current calendar month.
Operating System
Operating SystemIndicates which OS platforms visitors are using.
Browser Visitors
Browser VisitorsDisplays which browsers are being used by your site visitors.
Country Visitors
Country VisitorsShows the geographic distribution of your visitors.
Top Page URL
Top pagesLists the most visited pages currently on your site.
Top Refer URL
Top SourcesIdentifies the referral sources driving traffic.
Visitors Per Group
Visitors Per GroupDisplays the number of visitors within each group, based on your site setup.
Top Languages
Top LanguagesDisplays the main languages your website is currently viewed in.

 

2. Visitors Table

On the Visitors tab you can see real-time data about everyone currently browsing your website. This includes details like how long they've been on the site, which pages they’ve viewed, where they came from, and more. You can also start a chat with any visitor directly from this view.

The table view gives you a sortable and filterable list of all active visitors on your website.

The visitor list presents data about each visitor currently on the website.

 

Key Features

1GroupThis will sort the table based on group selection
2Add/Remove Columns

Displays a select menu of columns that can be added or removed from the visitor list.

The following columns are available:

  • Area Code
  • Browser
  • City
  • Country
  • Country Code
  • Crawler
  • CRM
  • Current Page
  • Chat Requested From
  • Domain Name
  • Agent
  • Email Address
  • First Visit
  • First Created Today
  • Flag
  • Group
  • Group ID
  • IP
  • ISP
  • Keywords
  • Language
  • Latitude
  • Name
  • Length
  • Longitude
  • Organization
  • Page Visits
  • Platform
  • Referrer
  • Screen Size
  • Social
  • Status
  • Supports Cookies
  • Timezone Offset
  • User Agent
  • NewVisitForDay
  • testKey2 (custom data)
  • testKey1 (custom data)
3Visitor RecordA unique visitor record is created for each website visitor for the duration of the time that they are on the page(s) where chat is implemented. The visitor record is deleted once the visit navigates away from the pages with chat, or if they close their browser.

 

3. Map

The Visitor Monitoring Map displays real-time visitors in their general geo-location.

 

Map View Features

The Visitor Monitoring Map displays visitors in their general geo-location.
Geo Location
  • Blue Beacons indicate clusters of multiple visitors (zoom in to view details)
  • Red Pins represent individual users (click to view visitor details)
In the Visitor Monitoring section, the "Visitors" tab on the right-hand side allows you to view details and Invite to Chat
Activity Pages visited during the session
The "Invite to chat" tab allows a prechat invitation to be manually launched. The invitation will need to be configured first. See Invitation Design to configure invitations.
Invite to chatOption to manually invite the visitor to a chat
InformationSystem and browser data collected from the visitor
The "Map" tab provides a closeup view of the visitor's location on the map.
MapZoomed-in location view of the visitor
The "History" tab provides the history of chats that occurred with the visitor during their current visit.
HistoryChat history for the current session

 

How to Send a Manual Invitation from the Visitor Monitoring Tab

You can send manual chat invitations directly from the Visitor Monitoring tab. This allows your team to engage with specific website visitors based on real-time behavior. Here’s how to do it:

 

1. Open the Visitor Monitoring tab.
You’ll see a list of visitors who are currently active on your website.

2. Click a visitor from the List or Map view.
This opens the visitor information panel on the right side of the screen. From there, you can view details about the visitor and click the tab “Invite to Chat.”

 

In the Visitor Monitoring section, the "Visitors" tab on the right-hand side allows you to view details and Invite to Chat

 

3. Customize the invitation.
A panel will appear where you can set up your manual chat invite:

  • Template Select menu – Choose an invitation template.
  • Message textbox – Type the message that will be shown to the visitor.
  • Preview Invite button – View a sample of your invitation.
  • Send Invite button – Send the message to the visitor.

Note: Manual invitations must be preconfigured. See Invitations for setup details.

Visitor Monitoring provides live access to visitor behavior, chat history, and engagement tools in one place. To make the most of it, ensure your manual invitations are configured, and explore each view to understand how your visitors interact with your site.

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