Chat Designer Overview

This article provides an overview of the features available in the Chat Designer.

The Chat Designer is the design interface for the new Visitor Chat window. You can access these settings here: https://app.velaro.com/#/admin/design/designer

The Chat Designer combines the Inline Chat and Popout Chat design screens from the Design menu (Account Setup > Design), along with the Engagement Scripts, Popout Chat and text chat screens from the Deploy menu (Account Setup > Deploy) in a single interface to design and deploy all implementations of the Visitor Chat Window.

 

This image shows settings for Chat Designer

 

Settings

Global SettingsLogoIntro text
Global settings
Logo settings for Chat
Text front designer
QueueChat optionsNotices
Queue interface
Chat option interface
Notice Settings
LauncherDynamic buttonEye Catcher
launcher settings
Dynamic Settings
Eye Catcher settings

 

Group Action Menu

Copy Settings

If you have more than one group and want to copy the design options from one group to another, use this option to copy another groups settings into the group you've selected in the drop-down menu

Copy a group's settings

 

Reset Default Settings

The default settings for each group can be restored by selecting the Restore Defaults option.

Restore default settings

 

Test

Test the visitor side of the chat prior to deploying any code on your pages

Test chat action

 

Deploy Chat code

Deploy chat action

 

Deployment Options

Deployment Option

 

Inline Chat

Inline Chat

 

Node Package Manager

Node Package Manager

 

Pop-out Chat from a Dynamic Button

Hyper Link

 

Call Button

Hyper Link

 

Pop-out Chat from a Hyperlink

Hyper Link for deployment

 

Other

Other Deployment Image


 


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