Chat Designer Overview

This article provides an overview of the features available in the Chat Designer.

The Chat Designer is the design interface for the new Visitor Chat window. You can access these settings here: https://app.velaro.com/#/admin/design/chat-designer

The Chat Designer combines the Inline Chat and Popout Chat design screens from the Design menu (Account Setup > Design), along with the Engagement Scripts, Popout Chat and text chat screens from the Deploy menu (Account Setup > Deploy) in a single interface to design and deploy all implementations of the Visitor Chat Window.

See Visitor Chat Window for more information about the Visitor Chat experience.

 

Settings

Global SettingsLogoIntro text
   
QueueChat optionsNotices
   
LauncherDynamic buttonEye Catcher

 

Group Action Menu

Copy Settings

If you have more than one group and want to copy the design options from one group to another, use this option to copy another groups settings into the group you've selected in the drop-down menu

 

Reset Default Settings

 

Test

Test the visitor side of the chat prior to deploying any code on your pages

 

Deploy Chat code

 

Deployment Options

 

Inline Chat

 

Pop-out Chat from a Dynamic Button

 

Pop-out Chat from a Hyperlink

 

Other


 


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