Chat Designer Overview

This article provides an overview of the features available in the Chat Designer.

The Chat Designer is the design interface for the new Visitor Chat window. You can access these settings here:

The Chat Designer combines the Inline Chat and Popout Chat design screens from the Design menu (Account Setup > Design), along with the Engagement Scripts, Popout Chat and text chat screens from the Deploy menu (Account Setup > Deploy) in a single interface to design and deploy all implementations of the Visitor Chat Window.

See Visitor Chat Window for more information about the Visitor Chat experience.



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Group Action Menu

Copy Settings

If you have more than one group and want to copy the design options from one group to another, use this option to copy another groups settings into the group you've selected in the drop-down menu


Reset Default Settings



Test the visitor side of the chat prior to deploying any code on your pages


Deploy Chat code


Deployment Options


Inline Chat


Pop-out Chat from a Dynamic Button


Pop-out Chat from a Hyperlink




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