Exiting chat settings control the automatic closing of chats that have been inactive after a period of time. Exiting chat is available to customers that have Advanced Workflow enabled in their account.
To configure Exiting chat settings, go to Account Setup > Workflows > Exiting chat (https://app.velaro.com/#/admin/workflows/exiting-chat)
Exiting chat settings
| Control | Description |
|---|---|
| Group | Select the group to automatically exit chats after a period of inactivity. |
| Auto-close chats | Select the time of inactivity before the chat will automatically close. Time increments of 5 minutes or less do not offer auto-close warning options. |
| Auto-close warning |
|
| Auto-close warning text | Displays a custom message to the visitor notifying them that the chat will be automatically closed in one minute. |
| Save | Click to save your settings |