Email Customization

 

You can access the email settings menu in the Design section of the Account Settings menu

 

The options are as follows:

1Choose the Category
2Select the Group you wish to customize the transcript emails from
3The Company Name field is found in the Account Setting menu, or you can change it here
4Add a custom font URL if desired
5Select a stock font
6Use an image URL to place your logo in the email
7Add alternative text for the logo image 
8The Company Name field is found in the Account Setting menu, or you can change it here
9The emails come from a no-reply address (noreply@velaro.com). You can change the way this is worded here.
10Add footer text here
11Add Copyright text here
12Select whether or not to include the Pre and Post Chat survey questions here

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