he Emails settings are accessed in the Design section of the Account Settings menu.
The following settings are available to configure emails:
| Choose the email type to be configured. Transcript email is the default setting. | |
| Group | Select the Group to customize the transcript emails for chats in that group. |
| Subject | Configure the subject line to be displayed in the email. The Company Name is entered on the Account Settings > Account > Settings screen. |
| Website URL | Add a custom font URL if desired. Please contact Velaro Support for more information about this feature. |
| Font family | Select the font to be used for the email text. |
| Logo Src | Enter the URL for the logo to be displayed in your email. Contact Velaro Support if you need assistance hosting email logos. |
| Logo Alt | Add the alternative text for the logo image. |
| Header Text | The heading displayed in the email. |
| No Reply Text | The no-reply email address from which the email is sent. |
| Footer Text | Add text to be displayed in the footer of the email. |
| Copyright Text | Add text to be displayed in the copyright notice. |
| Show Pre-Chat Survey | Include the Pre-Chat Survey in the transcript email. |
| Show Post-Chat Survey | Include the Post-Chat Survey in the transcript email. |
| Test | Send a test email. A dialog box will open to enter an email address to send the test email. |
| Restore Defaults | Restores the default email settings for the selected group. |
| Save | Save email settings. |