Google Analytics Tracking

The Google Analytics configuration screen controls the behavior of the Google Analytics integration.

In the Account Settings, go to the Integrations tab and select Configuration. Click on the Google Analytics link and you will see the following screen. You can add a tracking ID per group and can choose to track by event or page.

Google Analytics integration configuration screen
Add tracking per group in Velaro and choose to track by event or page


Page Tracking

Events can be tracked as page views using goals on your Google Analytics account to track PreChats, Queue, Chats, PostChats, and Missed Chats. These are tracked by adding the following destinations to your Goals.

  • PreChat: ^/Chat/PreChat
  • Queue: ^/Chat/Queue
  • Chat: ^/Chat/Chat
  • PostChat: ^/Chat/PostChat
  • MissedChat: ^/Chat/MissedChat
Google Analytics event page tracking
Set up chat events as page views to track Velaro pre-chats, queues, chats, post-chats, and missed chats in Google Analytics


Event Tracking

For event tracking, all events are sent to google analytics with an event category of velaro and event actions as follows:

  • prechat
  • queue
  • chat
  • postchat
  • missedchat
Google Analytics event tracking
Velaro event tracking in Google Analytics



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