Google Analytics Tracking

For use when using the Velaro Google Analytics integration

In the Account Settings, go to the Integration tab and select Configuration. Click on the Google Analytics link and you will see the following screen. You can add a tracking # per group and can choose to track by event or page

Add tracking per group in Velaro and choose to track by event or page

 

Page Tracking

 

Events can be tracked as page views using goals on your Google Analytics account to track PreChats, Queue, Chats, PostChats, and Missed Chats. These are tracked by adding the following destinations to your Goals.

 

PreChat: ^/Chat/PreChat

Queue: ^/Chat/Queue

Chat: ^/Chat/Chat

PostChat: ^/Chat/PostChat

MissedChat: ^/Chat/MissedChat

 

Set up chat events as page views to track Velaro pre-chats, queues, chats, post-chats, and missed chats in Google Analytics

 

 

Event Tracking

For event tracking, all events are sent to google analytics with an event category of velaro and event actions as follows:

prechat

queue

chat

postchat

missedchat

 

Velaro event tracking in Google Analytics

 

 

 


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