The Google Analytics configuration screen controls the behavior of the Google Analytics integration.
In the Account Settings, go to the Integrations tab and select Configuration. Click on the Google Analytics link and you will see the following screen. You can add a tracking ID per group and can choose to track by event or page.
Events can be tracked as page views using goals on your Google Analytics account to track PreChats, Queue, Chats, PostChats, and Missed Chats. These are tracked by adding the following destinations to your Goals.
- PreChat: ^/Chat/PreChat
- Queue: ^/Chat/Queue
- Chat: ^/Chat/Chat
- PostChat: ^/Chat/PostChat
- MissedChat: ^/Chat/MissedChat
For event tracking, all events are sent to google analytics with an event category of velaro and event actions as follows: