Customized integration to pass data to an agent

To enable custom integration information to be passed into the agent console on the right-hand side.

 

  1. Go to Account Set-up→ Integration
  2. Select the Custom Integration tab as shown below
  3. Name the integration
  4. Add your URL
  5. Enable the integration
  6. Save the settings

 

Integration image

 

 

Settings for Agent console

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