Agents may access their profile by clicking their image in the upper right of the screen and then their name.
A manager can access each agent's profile from the Configure Agents screen.
When selected, the user's Manage Profile screen is displayed.
Profile screen features
|1||Profile Image||The profile image control. See Upload a profile image.|
Widgets that provide a summary of key chat metrics for the user. Mouse over each widget for an explanation of the metric.
The widgets from left to right are:
Note that widgets are updated hourly, they are not "real-time".
|3||Profile configuration panels|
Each tab presents a screen with profile configuration options for the user:
|4||Recent activity stream||Tracks user availability, chat acceptance, and chat exit activities.|