Individual Agent Profiles

Agents may access their profile by clicking their image in the upper right of the screen and then their name.

A manager can access each agent's profile from the Configure Agents screen.

When selected, the user's Manage Profile screen is displayed.

1	Profile Image	The profile image control. See Upload a profile image.
2	Performance Widgets	Widgets that provide a summary of key chat metrics for the user. Mouse over each widget for an explanation of the metric. The widgets from left to right are: Total chats that the agent is currently active in. Total chats that the agent was involved in, over the last 7 days. Average engagement ratings over the last 7 days. Total hours available today. The total time that the agent's status was set to Available while logged in. Note that widgets are updated hourly, they are not "real-time".
3	Profile configuration panels	Each tab presents a screen with profile configuration options for the user: Details: Basic user profile details. See Profile > Details. Chats: Chat customization settings. See Profile > Chats. Notification: Notification alert settings. See Profile > Notifications. Groups: The groups in which the user is a member. See Profile > Groups. Scheduled reports: The reports that have been scheduled for this user. See Profile > Scheduled Reports. Sounds: The notification alert sound settings. See Profile > Sounds. Settings: General profile settings. See Profile > Settings. Access Tokens: Tokens for CRM access Profile>Access Tokens. Sessions: Log of previous agent login sessions Profile > Sessions.
4	Recent activity stream	Tracks user availability, chat acceptance, and chat exit activities.

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