Following are the Chats setting options in the Profile menu:
| Control | Description |
|---|---|
| Maximum concurrent chats | This control is only available to administrators through the Manage Agents control. The number of chats that the agent can take at the same time. |
| Engagement font size | The font size for the chat engagement messages that are displayed to the agent in the console. |
| Availability at login | The default availability status that is set upon login.
|
| Text Color | Agent Text- The color of the agent's text messages in agent console. Visitor Text- The color of the visitor's text messages in the agent console. Other Agent Text- The color of other agent's text messages in the agent console. System Text- The color of system notices in the agent console. |
| Save Profile | Click to save changes to the profile. |