Set Up Chat Settings in Velaro
This article "Set Up Chat Settings in Velaro" provides an overview of the customizable chat settings available in the Profile menu of Velaro's live chat platform. These settings allow agents and administrators to configure various aspects of the chat experience, such as:
| Control | Description |
|---|---|
| Maximum concurrent chats | This control is only available to administrators through the Manage Agents control. The number of chats that the agent can take at the same time. |
| Engagement font size | The font size for the chat engagement messages that are displayed to the agent in the console. |
| Availability at login | The default availability status that is set upon login.
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| Text Color | Agent Text- The color of the agent's text messages in agent console. Visitor Text- The color of the visitor's text messages in the agent console. Other Agent Text- The color of other agent's text messages in the agent console. System Text- The color of system notices in the agent console. |
| Save Profile | Click to save changes to the profile. |