Group re-selection allows chats to be assigned to groups after the pre-chat survey is filled. The group re-selection rule builder has all the same data sources available as the group selection rule builder, with the addition of the pre-chat survey results data. Group re-selection rules are available to customers that have Advanced Workflow enabled in their account.
To configure Group selection settings, go to Account Setup > Workflows > Group selection (https://app.velaro.com/#/admin/workflows/group-reselection).
Group selection controls
To configure the settings and order of rules, see the Group Selection.
To configure the rules for group selection, please see Rule Builder article.