Agent welcome message

Customize the automated message for a group that is displayed to the visitor when an agent joins the chat.

Step-by-step guide

In the Account Settings→ Design→ Chat Designer section (


Select the tab that looks like a typewriter


Replace the welcome text, or other system text as desired


If multiple groups are being used, be sure to select the correct group from the right-hand side group drop-down menu


Be sure to save your changes



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