Agent welcome message

Customize the automated message for a group that is displayed to the visitor when an agent joins the chat.

Step-by-step guide

In the Account Settings→ Design→ Chat Designer section (

Agent welcome message in the Chat Notices designer


Select the tab that looks like a typewriter

Chat Notices tab in the Chat Designer


Replace the welcome text, or other system text as desired

Agent Welcome Message control


If multiple groups are being used, be sure to select the correct group from the right-hand side group drop-down menu

Select the correct group to configure the Agent Welcome Message


Be sure to save your changes

Be sure to click the “Publish Changes” button



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