The Post-Chat survey allows you to collect information from your customer after a chat has ended. Most commonly this is used as a customer satisfaction survey, but if there is any other information you would like to collect from a customer after the end of a chat, that can be done here as well.
To configure the Post-chat survey, go to Account Setup > Workflows > Post-chat survey (https://app.velaro.com/#/admin/workflows/post-chat-survey).
The Post-chat survey is available in Basic and Advanced Workflows.
Post-chat survey enabled
When the Enable post-chat survey is checked (Default), the following controls are available.
|1||Group||The Group for which the survey is being configured.|
|2||Import||Clicking the import button opens a dialog box that allows you to upload a pre-configured post-chat survey.|
|3||Enable Post-chat survey|
|4||E-mail to||Insert one or more email addresses to be sent a email with the results of the post-chat survey.|
|5||Header text||The introductory text message displayed in the header of the pre-chat survey.|
|6||Submit button text||The text displayed on the submit button of the pre-chat survey|
|7||Survey complete message||The text displayed after the survey has been successfully submitted.|
|8||Survey||The pre-chat survey as it is currently configured. See the Survey builder article.|
|9||Add items||Clicking the Add Items button opens the Survey builder controls.|
Clicking the save button to save the changes to the pre-chat survey
Be sure to save changes to the survey before navigating away from the page or your updates will be lost.
Post-chat survey disabled
When the Enable post-chat survey is disabled, when the visitor clicks to end a chat, the chat will simply end, and no post-chat survey will be displayed.
No controls are required if the post-chat survey is disabled.