Live Chat

Overview of Visitor Screen Options

The following image shows the configuration options screen for the visitor chat window:

Enable print button	Allow Visitors the option to print the transcript.
Enable email button	Allow Visitors the option to email the transcript.
Email modal settings	Configure the settings for the email transcript option: Title text: The name of the option, as displayed to the user. Input label: The label of the email input field. Input validation: the text that is displayed if a proper email is not submitted. Cancel button text: the label of the button to cancel the email transcript function. Submit button text: the label of the button to submit the email transcript function.
Enable upload button	Allows visitors to send files to agents. All files sent are virus scanned and presented as a clickable link for downloading.
Enable chat rating stars	Enables the star rating control in the chat header.
Enable chat line ratings	Allows visitors to give a thumbs up or down rating for each agent message.
Chat rating text	The label of the chat rating button.
Text color	The color of the visitor text in the chat window.
System text color	The color of the system messages in the chat window.
Header image	Insert an Agent Headshot, Company Logo, or no header image.
Header image scale	Adjust the size of the header image.
Placeholder	The text displayed in the message entry field prior to the visitor typing.
Chat line image	Choose Agent Headshot or Company Logo, to show alongside each agent message.
New message sound	The sound played to the visitor for each new message.
Use 24-hour time stamp	Check to enable 24-hour time stamps. The default is 12-hour timestamps.

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