Clear Cache

If you are having an issue, you may be asked to clear your cache. 

For Chrome:

  1. Place your cursor in the search bar, as if you were about to type a new URL to visit.
  2. Click the F12 key on your keyboard. The Developer tools will appear either at the bottom of, or to the right side of your screen
  3. Right click on the refresh circle and select Empty Cache and Hard Reload.
  4. To help troubleshoot the issue, you may be asked to take a screenshot of the Console tab.
  5. Close the developer tools.

If using the desktop application, go to Window→ Refresh to clear the cache, or Window→ Developer Tools to see the Console.

Video: clearing browser cache in Chrome.
Click F12 then clear your cache


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