Clear Cache

If you're having an issue, you may be asked to clear your cache. 

For a listing of browser types and instructions for cache clearing, please click here

If you're using Chrome, use the following steps:

  1. Put your cursor in the search bar, as if you were about to type a new URL to visit.
  2. Click the F12 key on your keyboard. The Developer tools will appear either at the bottom of, or to the right side of your screen
  3. Right click on the refresh circle and select Empty Cache and Hard Reload.
  4. You may be asked to take a screenshot of the Console tab
  5. You may close the developer tools

If you're using the desktop application, you can go to Window→ Refresh to clear your cache, or Window→ Developer Tools to see the Console.

Click F12 then clear your cache



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