Console Overview

The console menu provides access to the components of the Velaro Chat application.

 Component NameDescription
The image displays the Velaro sign-in menu.
Sign InThe log in screen will allow a Velaro user to log in or reset a forgotten password
The image displays the Velaro Engagements Dashboard.
Engagements Dashboard

The Dashboard displays a set of widgets that provide chat data and control options.

Note: The dashboard is only available to Managers and Administrators. 

The image displays the Velaro Visitor Monitoring Dashboard.
Visitor Monitoring Dashboard Visitor Monitoring displays a set of widgets that provide visitor data and manual proactive chat options.
The image displays the Velaro Engagement Platform.
EngagementsEngagements is where agents conduct chats with visitors.
The image displays the Velaro Reports.
ReportsAll reports are found in the Reports section.
The image displays the Velaro Configure Canned Message Settings.
Configure Canned MessagesCanned Messages is where pre-made message usage is tracked.
The image displays the Velaro Agent to Agent Chat.
Agent to Agent ChatAgent-to-agent chat allows agents to chat with each other.
Profile Menu Settings
Profile MenuProfile is where agent profile settings are located.
The image displays the Velaro Account Settings Overview.
Account Settings OverviewAccount Settings are where user, chat engagement and workflow settings are configured.

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