To Sign-in to Velaro, navigate to https://app.velaro.com in your browser and enter your credentials.
| User ID | Enter your email address. |
| Password | Enter your password. |
| Sign in | Click to submit your credentials and sign in. |
| Forgot password | Opens a form to submit your email address in order to set a new password. You will be sent an email with instructions to reset your password. |
| SSO User? | For enterprise customers with SSO system integration. Enables users to enter their email address and use the same password credentials as their enterprise network login settings. |
Desktop Application for Windows
To install the Velaro desktop, download it from https://desktop.velaro.com/ and follow the installation instructions.
Once installed, Click the Start Menu, find and select the Velaro Desktop icon and log in as indicated using your user email and password.
The screen is a mirror of the web application with two exceptions, File and Window options located within the application frame.
File> Settings
- Desktop application version information is located here.
- Users can enable or disable the Auto-idle function.
Auto-idle controls
This function will automatically set a user to unavailable if there is no activity on the desktop during the time frame specified.
Window controls
Allows the user to either refresh their screen or open developer tools for troubleshooting.