Email Chat Notifications

Email notifications alert agents when a new chat request comes in. Follow these steps to enable them:

 

  • Contact your Account Manager to confirm access to agent email notifications.
  • Go to the Agent Profile settings.
  • Open the Notifications tab and check the box for ‘Get chat notifications via email’.
  • Click 'Save Profile' to apply the changes.

 

Showing the General Notifications Panel, cursor selecting the option for chat notifications via email

 

Once set, you will receive an email alert when a new chat is assigned to you.

 


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