Profile > Notifications

• Unchecked: An alert is not displayed each time a message is sent by the visitor
• Checked: An alert is displayed each time a message is sent by the visitor.

• Unchecked: Alerts for new or transferred chats are not displayed if the agent is logged in but unavailable.
• Checked: Alerts are displayed for new or transferred chats are not displayed if the agent is logged in but unavailable.

• Unchecked: Alerts for new chats will continue to display even after the agent is at maximum chats.
• Checked: Alerts for new chats will not display if the agent is at max chats.

Toast notifications are visual popup notifications that appear within the Velaro application.

Toast notifications are used when browser or system tray alert notifications are not available.

• Unchecked: An alert will not display to the agent if the chat is being shadowed
• Checked: An alert will display to the agent if the chat is being shadowed.

• Unchecked: Alerts are displayed based on the following "Show alerts for..." time setting control.
• Checked: Alerts are sticky: the are displayed until they are clicked to close. The "Show alerts for..." control is hidden.

This control is available when the "Visual alerts shown as sticky" control is unchecked.

Selection options are available in 10 second increments, from 10 - 120 seconds.

For users of the windows desktop application.

• Unchecked: does not use Windows system tray alerts for chat notifications.
• Checked: use Windows system tray alerts for chat notifications.