Profile > Notifications

Control | Description |
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Show new message alerts | - Unchecked: An alert is not displayed each time a message is sent by the visitor
- Checked: An alert is displayed each time a message is sent by the visitor.
|
New/transferred engagement alerts when unavailable | - Unchecked: Alerts for new or transferred chats are not displayed if the agent is logged in but unavailable.
- Checked: Alerts are displayed for new or transferred chats are not displayed if the agent is logged in but unavailable.
|
Disable queue alerts at max chats | - Unchecked: Alerts for new chats will continue to display even after the agent is at maximum chats.
- Checked: Alerts for new chats will not display if the agent is at max chats.
|
Toast Notification Settings | Toast notifications are visual popup notifications that appear within the Velaro application. Toast notifications are used when browser or system tray alert notifications are not available. |
Show shadowing alerts | - Unchecked: An alert will not display to the agent if the chat is being shadowed
- Checked: An alert will display to the agent if the chat is being shadowed.
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Visual alerts shown as sticky | - Unchecked: Alerts are displayed based on the following "Show alerts for..." time setting control.
- Checked: Alerts are sticky: the are displayed until they are clicked to close. The "Show alerts for..." control is hidden.
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Show alerts for | This control is available when the "Visual alerts shown as sticky" control is unchecked. Selection options are available in 10 second increments, from 10 - 120 seconds. |
System tray alerts | For users of the windows desktop application. - Unchecked: does not use Windows system tray alerts for chat notifications.
- Checked: use Windows system tray alerts for chat notifications.
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Save Profile | Click to save profile settings. |
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