The groups section provides a summary of the agents association with chat groups. The view here is different depending on if you are an agent, or an administrator managing an agents profile.
The administrator view lists groups that an agent belongs to.
- Clicking on the group name returns the Manage Group screen for that group.
- Clicking on the remove button opens a dialog box to confirm removal of the agent from the group, or cancel.
The agent view of the groups tab lists the groups tiers that the agent is in.