| Field | Description |
|---|---|
| First name | The first name of the agent. |
| Last name | The last name of the agent. |
| Display name | The name that is displayed within the Velaro console and to the visitor. |
| Role | The role of the agent in the company. |
| Last online | The time that the agent was last online. |
| Phone | Agent phone number. |
| Fax | Agent fax number. |
| Alt. email | Agent alternate email address. |
| Internal ID | The internal employee id number of the agent. |
| Language | Agent language. |
| Time Zone | Agent time zone. |
| Tags | Agent tags. Used in the Agent Performance view |
| Change password | Opens a dialog box to allow the agent to change password |
| Save Profile | Save changes to the profile. |
Profile Details
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