Profile Information Overview
The section is where you can share important information about yourself, such as your interests, skills, and experiences. This helps others understand who you are and what you bring to the table, making it easier to connect and collaborate effectively.
| Field | Description |
|---|---|
| First name | The first name of the agent. |
| Last name | The last name of the agent. |
| Display name | The name that is displayed within the Velaro console and to the visitor. |
| Role | The role of the agent in the company. |
| Last online | The time that the agent was last online. |
| Phone | Agent phone number. |
| Fax | Agent fax number. |
| Alt. email | Agent alternate email address. |
| Internal ID | The internal employee id number of the agent. |
| Language | Agent language. |
| Time Zone | Agent time zone. |
| Tags | Agent tags. Used in the Agent Performance view |
| Change password | Opens a dialog box to allow the agent to change password |
| Save Profile | Save changes to the profile. |