Canned messages allow agents to quickly access frequently used messages via tag to save time typing the same answers time and time again. This free's your agents to help as many customers as possible as quickly as possible and ensure your company's messaging is consistent no matter who answers the chat.
An agent may use canned messages by typing the “#” into the chat dialog box. This will bring up a list of all messages available in the group they are chatting in. They can scroll and select a message from the list, or type keywords to bring up the messages they wish to use.