The following image shows the configuration options screen for the visitor chat window:
| Enable print button | Allow Visitors the option to print the transcript. |
| Enable email button | Allow Visitors the option to email the transcript. |
| Email modal settings | Configure the settings for the email transcript option:
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| Enable upload button | Allows visitors to send files to agents. All files sent are virus scanned and presented as a clickable link for downloading. |
| Enable chat rating stars | Enables the star rating control in the chat header. |
| Enable chat line ratings | Allows visitors to give a thumbs up or down rating for each agent message. |
| Chat rating text | The label of the chat rating button. |
| Text color | The color of the visitor text in the chat window. |
| System text color | The color of the system messages in the chat window. |
| Header image | Insert an Agent Headshot, Company Logo, or no header image. |
| Header image scale | Adjust the size of the header image. |
| Placeholder | The text displayed in the message entry field prior to the visitor typing. |
| Chat line image | Choose Agent Headshot or Company Logo, to show alongside each agent message. |
| New message sound | The sound played to the visitor for each new message. |
| Use 24-hour time stamp | Check to enable 24-hour time stamps. The default is 12-hour timestamps. |