Live Chat

Visitor Monitoring Visitor Data

On the Visitors tab in the Visitor Monitoring section, you will see the following information:

Add/Remove Columns

Displays a select menu of columns that can be added or removed from the visitor list.

The following columns are available:

Area Code
Browser
City
Country
Country Code
Crawler
CRM
Current Page
Chat Requested From
Domain Name
Agent
Email Address
First Visit
First Created Today
Flag
Group
Group ID
IP
ISP
Keywords
Language
Latitude
Name
Length
Longitude
Organization
Page Visits
Platform
Referrer
Screen Size
Social
Status
Supports Cookies
Timezone Offset
User Agent
NewVisitForDay
testKey2 (custom data)
testKey1 (custom data)

Group

This will sort the table into groups

Visitor Record

A unique visitor record is created for each website visitor for the duration of the time that they are on the page(s) where chat is implemented. The visitor record is deleted once the visit navigates away from the pages with chat, or if they close their browser.

Invite to chat

Manual Invitations

Manual Invitations can be launched from the Visitor Monitoring view. To send a manual invitation to a visitor, click on the visitor record and the visitor information pane will display.

Once the visitor information panel is displayed, click "Invite to Chat" and a panel will display that provides the following features to send a manual invitation:

Template Select menu: Allows Selection of the invitation template to be used.
Message textbox: Entry of the message to be displayed to the visitor. Note that a manual invitation must be configured before it can be sent. See Invitation Design for more information.
Preview Invite button: Displays a preview of the invitation in a modal window before sending.
Send Invite button: Sends the invitation to the visitor.

Note that the first column in the report is populated with icons that give additional information about visitor interactions.

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