The console menu provides access to the components of the Velaro Chat application.
|Sign In||The log in screen will allow a Velaro user to log in or reset a forgotten password|
The Dashboard displays a set of widgets that provide chat data and control options.
*Note: The dashboard is only available to Managers and Administrators.
|Visitor Monitoring Dashboard|
Visitor Monitoring displays a set of widgets that provide visitor data and manual proactive chat options.
|Engagements||Engagements is where agents conduct chats with visitors.|
|Reports||All reports are found in the Reports section.|
|Configure Canned Messages||Canned Messages is where pre-made message usage is tracked.|
|Agent to Agent Chat||Agent-to-agent Chat allows agents to chat with each other.|
|Profile Menu||Profile is where agent profile settings are located.|
|Account Settings Overview|
Account Setup is where user, chat engagement and workflow settings are configured, is found when clicking the gear icon.
*note: Administrative users only have full access to all of the features, Managers have access to limited options