The console menu provides access to the components of the Velaro Chat application.
| Component Name | Description | |
|---|---|---|
| Sign In | The log in screen will allow a Velaro user to log in or reset a forgotten password | |
| Engagements Dashboard | The Dashboard displays a set of widgets that provide chat data and control options. *Note: The dashboard is only available to Managers and Administrators. | |
| Visitor Monitoring Dashboard | Visitor Monitoring displays a set of widgets that provide visitor data and manual proactive chat options.
| |
| Engagements | Engagements is where agents conduct chats with visitors. | |
| Reports | All reports are found in the Reports section. | |
| Configure Canned Messages | Canned Messages is where pre-made message usage is tracked. | |
| Agent to Agent Chat | Agent-to-agent Chat allows agents to chat with each other. | |
| Profile Menu | Profile is where agent profile settings are located. | |
| Account Settings Overview | Account Setup is where user, chat engagement and workflow settings are configured, is found when clicking the gear icon. *note: Administrative users only have full access to all of the features, Managers have access to limited options |