Velaro Help Center

Jump to your platform:

[Velaro Messaging (V20) ↓](#velaro-messaging-v20)  |  [Velaro Live Chat (V10) ↓](#velaro-live-chat-v10)

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Velaro Messaging (V20)

The current Velaro platform — AI bots, omnichannel inbox, workflows, IVR, SMS, WhatsApp, CRM integrations, and the agent messaging workspace.

You are on V20 if you log in at messaging.velaro.com or a custom messaging URL configured by your team.

Getting Started & Account Setup

• [Getting Started with Velaro Messaging](/article/getting-started)
• [Deployments — Channels and Widget Setup](/article/deployments-guide)
• [Managing Teams and Users](/article/team-management-guide)
• [Custom Fields](/article/custom-fields-guide)
• [Inbox Filtering](/article/inbox-filtering-guide)
• [Surveys](/article/surveys-guide)
• [Security and CSP](/article/security-csp-guide)
• [REST API](/article/rest-api-guide)
• [Contact Center](/article/contact-center-guide)

Bots & AI

• [Bots and AI Overview](/article/bots-ai-guide)
• [Bot Profiles](/article/bot-profiles-guide)
• [Bot Design Patterns](/article/bot-design-patterns-guide)
• [Bot Communication Skills](/article/bot-communication-skills-guide)
• [AI Auto-Resolution](/article/ai-auto-resolution-guide)
• [Conversation Training](/article/conversation-training-guide)
• [Variables](/article/variables-guide)
• [Agent-to-Agent Messaging](/article/agent-to-agent-guide)

Workflows & Routing

• [Workflows](/article/workflows-guide)
• [Channel-Aware Workflows](/article/channel-aware-workflows-guide)
• [Routing Rules](/article/routing-rules-guide)
• [Routing Diagnostics](/article/routing-diagnostics-guide)
• [MCP Overview](/article/mcp-guide)
• [MCP Tools](/article/mcp-tools-guide)

Channels & Voice

• [Channels Overview](/article/channels-guide)
• [SMS and WhatsApp](/article/sms-whatsapp-guide)
• [Click-to-Call](/article/click-to-call-guide)
• [Video Chat](/article/video-chat-guide)
• [IVR Outbound Campaigns](/article/ivr-outbound-campaigns-guide)
• [Outbound Email Setup](/article/outbound-email-setup)
• [Email Campaigns](/article/email-campaigns-guide)
• [Page Widgets](/article/page-widgets-guide)
• [Teams and Slack Notifications](/article/notifications-teams-slack-guide)

Integrations

• [Integrations Overview](/article/integrations-guide)
• [Integration Troubleshooting](/article/integration-troubleshooting-guide)
• [OneDrive and SharePoint](/article/onedrive-sharepoint-guide)
• [HubSpot](/article/hubspot-bot-knowledge-guide)
• [Dynamics 365](/article/dynamics365-bot-knowledge-guide)
• [Salesforce](/article/salesforce-bot-knowledge-guide)
• [NetSuite](/article/netsuite-bot-knowledge-guide)
• [ServiceNow](/article/servicenow-bot-knowledge-guide)
• [Native CRM](/article/native-crm-guide)
• [CRM Guide](/article/crm-guide)
• [Shopify](/article/shopify-bot-knowledge-guide)
• [BigCommerce](/article/bigcommerce-bot-knowledge-guide)
• [WooCommerce](/article/woocommerce-guide)
• [Magento](/article/magento-bot-knowledge-guide)
• [Square Appointments](/article/square-appointments-guide)
• [Klaviyo](/article/klaviyo-integration-guide)
• [Calendar Booking](/article/calendar-booking-guide)
• [Payments](/article/payments-guide)

Knowledge Base

• [Knowledge Base Setup and Management](/article/knowledge-base-guide)

Reporting & Analytics

• [Reporting and Analytics](/article/reporting-analytics-guide)
• [Metrics Methodology](/article/metrics-methodology-guide)
• [Customer Health Score](/article/customer-health-score-guide)

Billing & Plans

• [Billing, Usage, and Plan Management](/article/billing-usage-guide)

Support & Migration

• [Contact Support](/article/contact-support-guide)
• [Migrating from Other Platforms](/article/gorgias-migration-guide)

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Velaro Live Chat (V10)

The legacy Velaro platform — web chat, proactive rules, and the classic operator console.

You are on V10 if you log in at app.velaro.com or the classic Velaro console.

• [Getting Help with V10](/article/v10-guide)

For direct support: support@velaro.com or use the chat widget on this page.

> Considering an upgrade to V20? Contact your account manager — your configuration can be migrated and V20 includes everything V10 does plus AI, SMS, WhatsApp, IVR, and more.

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Not sure which platform you're on? Check your login URL or contact support@velaro.com.